- Administer absences (8)
- Administer discipline (6)
- Administer grievances (7)
- Administer leavers (11)
- Administer occupational health and welfare services (9)
- Administer payroll and pensions (66)
- Administer procurement and commissioning services (13)
- Administer vacancies (12)
- Appraise staff performance (5)
- Assess a customer or asset (24)
- Avoidance actions and strategies (23)
- Book a room or facility (29)
- Complete or annotate a service request or case file record (57)
- Deal with a change of circumstances (20)
- Deal with a service complaint (32)
- Deal with a service compliment (64)
- Develop policy (54)
- Dispose of assets (14)
- Enforce compliance with decisions, rules, regulations and laws (30)
- Engage and consult with citizens and other parties (19)
- Establish entitlement or enrol an applicant for a service (40)
- Grant a licence/permission/authorisation (27)
- Inspect or examine (property, assets, accounts, documents or people) (28)
- Interpret legislation (47)
- Intervene to change an outcome (21)
- Issue a notice/order (of a decision) (26)
- Make payments (expenditure) (1)
- Manage and support projects and programmes (34)
- Manage Budgets (35)
- Manage organisational performance (48)
- Manage risks and plan for emergencies (18)
- Plan Strategy (55)
- Provide an update on service status (42)
- Provide information on services (22)
- Receive or make a service request (41)
- Recover debts (63)
- Recruit, select and appoint staff (3)
- Register, verify or authenticate service users details (39)
- Repair or maintain an asset (16)
- Respond to a customers request for information or advice (38)
- Respond to an incident concerning an asset (17)
- Review a decision (33)
- Secure assets (15)
- Take payments (income) (2)
- Train and develop staff (4)
- Undertake financial accounting (65)
- Undertake job evaluation (10)
- Undertake operational business resource planning and deployment (36)
- Undertake operational service delivery (56)
Generic Process List (GP1_00)
Information describing the list, its ownership and quality.
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| Resource uri | http:/ |
| Latest version | http:/ |
Wiki text describing how the list is and might be used.
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