2012-01-01 2005-12-21 2006-01-09 2005-12-21 The Local Government Channel List (LGChL) is designed to provide standard definitions of access/delivery channels for delivering services within the public sector.<br />Use – To help identify peoples’ preferences when dealing with a Council and to enable service delivery costs to be determined and compared across channels. http://doc.esd.org.uk/ChannelList.xml http://doc.esd.org.uk/ChannelList/1.01.xml 1.01 Web site Telephone Face to face In person Other electronic media Non-electronic One Stop Shops First Stop Shops Face to face Post Non-electronic E-mail Other electronic media Interactive Digital Television Other electronic media Kiosks Other electronic media Texting Other electronic media Video conferencing Other electronic media Call centres Telephone Fax Telephone Voice Telephone Information page Web site Online form Web site Automated bank payments Other electronic media BACS Automated bank payments Direct debit Automated bank payments Standing order Automated bank payments